1.1 FundingEra FZCO (“the Company”, “We”, “Us”, or “Our”) is a limited liability company registered in the United Arab Emirates, with its principal office at Dubai Silicon Oasis, IFZA Business Park, Building A, Dubai, UAE.
We are committed to safeguarding your privacy and protecting your personal data in line with Federal Decree Law No. 45 of 2021 on Personal Data Protection (UAE PDPL) and applicable international data protection standards such as the EU General Data Protection Regulation (GDPR).
1.2 This Privacy Policy (“the Policy”) explains how we collect, use, store, and protect your personal information when you use our website, dashboard, trading platform, or any related FundingEra services.
1.3 By accessing or using our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
2.1 “Personal Data” means any information relating to an identified or identifiable individual. We may collect the following categories of data:
Identity Data: full name, nationality, gender, date of birth, identification documents, and proof of residence.
Contact Data: email address, phone number, postal address, and country of residence.
Financial Data: payment details, billing information, wallet or card information.
Technical Data: IP address, browser type, device ID, time zone settings, and operating system.
Usage Data: information about how you use our website, dashboard, and services.
Verification Data: identity documents, facial verification, proof of payment, or location data for KYC/AML compliance.
Marketing & Preference Data: your communication preferences and feedback.
3.1 “Personal Data” means any information relating to an identified or identifiable individual. We may collect the following categories of data:
Identity Data: full name, nationality, gender, date of birth, identification documents, and proof of residence.
Contact Data: email address, phone number, postal address, and country of residence.
Financial Data: payment details, billing information, wallet or card information.
Technical Data: IP address, browser type, device ID, time zone settings, and operating system.
Usage Data: information about how you use our website, dashboard, and services.
Verification Data: identity documents, facial verification, proof of payment, or location data for KYC/AML compliance.
Marketing & Preference Data: your communication preferences and feedback.
We collect your information in the following ways:
4.1 Directly from you — when you register, purchase a challenge, submit documents, or contact our support team.
4.2 Automatically — through cookies, analytics tools, and platform interactions.
4.3 From third parties — such as payment processors, identity verification providers, or analytics platforms.
We collect and process your data for the following purposes:
Account Creation & Management: to open and maintain your user profile and provide access to the Dashboard.
Service Delivery: to process payments, activate challenges, and monitor trading progress.
Verification & Compliance: to meet KYC/AML and other legal obligations.
Performance Analytics: to monitor system usage and improve platform functionality.
Communication: to send updates, alerts, and service-related notifications.
Security: to detect and prevent fraud, abuse, or unauthorized access.
Legal Obligations: to comply with applicable laws, regulations, and authority requests.
If you do not provide required information, FundingEra may be unable to provide access to its services.
We rely on the following legal grounds for processing your data:
Performance of a Contract: to fulfill our obligations when you register, pay, or participate in a challenge.
Legal Compliance: to meet regulatory requirements, such as AML or taxation.
Legitimate Interest: to ensure system security, prevent abuse, and improve our services.
Consent: for marketing communications or where explicit consent is required.
You may withdraw your consent at any time by contacting us or unsubscribing from communications.
We may share your Personal Data with:
7.1 Authorized internal departments for account management and customer support.
7.2 Third-party service providers such as:
payment processors and financial institutions,
technology and hosting providers,
KYC/AML verification partners,
professional advisors and auditors.
7.3 Regulatory authorities or government entities when required by law.
7.4 Business partners involved in technical integrations or platform development.
All third parties are contractually bound to protect your data and may not use it for their own purposes.
7.5 International Transfers:
When transferring data outside the UAE, we ensure that the destination provides an adequate level of data protection through contractual safeguards or recognized frameworks.
8.1 FundingEra uses cookies and analytics tools to improve user experience, track performance, and enhance security.
8.2 Cookies are small files stored on your device that help us recognize returning users and analyze behavior on our website.
8.3 You may disable cookies through your browser settings, but doing so may limit your ability to use some parts of the website.
8.4 More details are provided in our Cookies Policy, available on our website.
9.1 We retain Personal Data only as long as necessary to:
fulfill the purposes described in this Policy,
comply with applicable laws, or
resolve disputes and enforce agreements.
9.2 When data is no longer needed, it will be securely deleted or anonymized.
9.3 Certain data may be retained for up to seven (7) years for compliance and audit purposes, depending on legal requirements.
10.1 We employ advanced technical and organizational measures to protect your Personal Data against loss, misuse, or unauthorized access.
10.2 These include:
data encryption (in transit and at rest),
limited employee access,
two-factor authentication,
secure hosting infrastructure within compliant data centers.
10.3 While we take all reasonable precautions, no system is completely immune to breaches. In the event of a data incident, we will notify affected individuals and relevant authorities as required by law
11.1 FundingEra may use chatbots or automated systems to assist in handling user inquiries and support requests.
11.2 Chatbots are monitored by human agents and operate under strict data protection protocols.
11.3 Any conversation or data shared through chatbots is processed securely and not used for profiling or automated decision-making.
Under applicable data protection laws (including UAE PDPL and GDPR), you have the following rights:
Access: request a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Erasure: request deletion when data is no longer required.
Restriction: request suspension of processing in certain cases.
Portability: receive data in a structured, machine-readable format.
Objection: oppose processing for legitimate reasons or marketing.
Withdraw Consent: revoke your consent at any time without affecting prior lawful processing.
You can exercise these rights by emailing privacy@fundingera.com.
13.1 We may send updates, promotions, or announcements about our services only if you have provided consent or if there is a legitimate business relationship.
13.2 You can unsubscribe at any time through email links or your Dashboard preferences.
13.3 We do not sell, rent, or trade your personal data to third parties for marketing purposes.
14.1 FundingEra’s systems are hosted in secure cloud environments operated by licensed UAE or EU-based providers.
14.2 All transfers are encrypted, and storage locations comply with ISO 27001 and GDPR-equivalent standards.
14.3 If we transfer data to another country, we use contractual clauses ensuring equivalent protection.
15.1 FundingEra reserves the right to update or amend this Policy at any time.
15.2 When significant changes are made, we will:
post a revised version on our website, and/or
notify users via email or dashboard message.
15.3 The effective date of the most recent version will always be displayed at the top of this Policy.
16.1 FundingEra may disclose your data if required by law, regulation, court order, or governmental request.
16.2 We are not responsible for unauthorized access due to user negligence (e.g., sharing passwords).
16.3 Users are responsible for maintaining the confidentiality of their credentials and for all activities conducted under their accounts.
For any questions, requests, or concerns related to this Privacy Policy, please contact us at:
📧 support@fundingera.com
🏢 FundingEra FZCO
Dubai Silicon Oasis, IFZA Business Park, Building A
Dubai, United Arab Emirates
